Latest Adobe Reader (11.0.07) crashes wx.lib.pdfwin

[David Hughes]

For the past few days, I have been getting many user reports of my app
stopping working (Windows 8) or behaving erratically (Win 7) and I have
tracked this to the recent release (May 13) of an update to Adobe Reader -
which defaults when first installed to installing updates automatically.
The previous 11.0.06 (Jan 14) is fine.

With Windows 8.1, Python 2.7.6 and wx 2.9.5.0 I can show this crashing
Python when I run wx.lib.pdfwin stand-alone (or its equivalent in the
Demo). Stepping through pdfwin it gets into wx.lib.activex and bombs out on
line 94 at

hwnd = user32.CreateWindowExA(0, "AtlAxWin", axID,
WS_CHILD | WS_VISIBLE
| WS_CLIPCHILDREN | WS_CLIPSIBLINGS,
x,y, w,h, parent.GetHandle(), None,
hInstance, 0)

where axID = 'AcroPDF.PDF.1'

which is as far as my limited skills take me. Is anyone able to take this
any further - or to suggest how to bring this to someone's attention at
Adobe?

Fortunately I have got a workaround, which is to switch over to using my
PDFViewer in the app's User Preferences.

[Werner]

Hi David,

Can not help but can confirm that this happens to me too on Windows 8.1.

Maybe the dll's didn't get registered correctly, in X there is only
AcroPDF.dll, but in XI there is also AcroPDF64.dll in the folder
C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX

Werner

Post by David Hughes
For the past few days, I have been getting many user reports of my app
stopping working (Windows 8) or behaving erratically (Win 7) and I
have tracked this to the recent release (May 13) of an update to Adobe
Reader - which defaults when first installed to installing updates
automatically. The previous 11.0.06 (Jan 14) is fine.
With Windows 8.1, Python 2.7.6 and wx 2.9.5.0 I can show this crashing
Python when I run wx.lib.pdfwin stand-alone (or its equivalent in the
Demo). Stepping through pdfwin it gets into wx.lib.activex and bombs
out on line 94 at
hwnd = user32.CreateWindowExA(0, "AtlAxWin", axID,
WS_CHILD | WS_VISIBLE
| WS_CLIPCHILDREN | WS_CLIPSIBLINGS,
x,y, w,h, parent.GetHandle(), None,
hInstance, 0)
where axID = 'AcroPDF.PDF.1'
which is as far as my limited skills take me. Is anyone able to take
this any further - or to suggest how to bring this to someone's
attention at Adobe?
Fortunately I have got a workaround, which is to switch over to using
my PDFViewer in the app's User Preferences.
--
Regards
David Hughes
Forestfield Software
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[Metallicow]

Hmmm. Just updated to 11.0.07 and am getting this with XP. It appears to be
an adobe issue as it was working fine before updating.

File "C:\SourceCoder\src\PDFModule.py", line 60, in Initialize
self.gPDFWindow = PDFWindow(self, style=wx.SUNKEN_BORDER)
File "C:\Python27\lib\site-packages\wx-3.0-msw\wx\lib\pdfwin.py", line
52, in __init__
id, pos, size, style, name)
File "C:\Python27\lib\site-packages\wx-3.0-msw\wx\lib\activex.py", line
98, in __init__
hInstance, 0)
WindowsError: exception: access violation reading 0x00000014

[David Hughes]

Post by Werner
Maybe the dll's didn't get registered correctly, in X there is only
AcroPDF.dll, but in XI there is also AcroPDF64.dll in the folder
C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX

Hi Werner,

AcroPDF64.dll only just appeared with version 11.0.07 - it isn't there
in 11.0.06 which is working OK. The question is, what is it doing there
anyway? Program Files (x86) is specifically there just for 32 bit
programs isn't it?
--
Regards

David Hughes
Forestfield Software

[Werner]

Hi David,

Post by David Hughes

Post by Werner
Maybe the dll's didn't get registered correctly, in X there is only
AcroPDF.dll, but in XI there is also AcroPDF64.dll in the folder
C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX

Hi Werner,
AcroPDF64.dll only just appeared with version 11.0.07 - it isn't there
in 11.0.06 which is working OK. The question is, what is it doing
there anyway? Program Files (x86) is specifically there just for 32
bit programs isn't it?

That is my understanding too.

Looks like others (e.g. Delphi) having problems with this too:

https://forums.adobe.com/thread/1475620?q=activex%2011


Werner

[David Hughes]

Post by Werner

Post by David Hughes
AcroPDF64.dll only just appeared with version 11.0.07 - it isn't
there in 11.0.06 which is working OK. The question is, what is it
doing there anyway? Program Files (x86) is specifically there just
for 32 bit programs isn't it?

That is my understanding too.
https://forums.adobe.com/thread/1475620?q=activex%2011

And you have reported our problem there too. Thanks ;-)

There seem to be a few threads on that forum all saying much the same
thing e.g. https://forums.adobe.com/message/6384503#6384503

So, hopefully, it won't be too long before it's fixed.
--
Regards

David Hughes
Forestfield Software

[Werner]

Hi David,

Post by David Hughes

Post by Werner

Post by David Hughes
AcroPDF64.dll only just appeared with version 11.0.07 - it isn't
there in 11.0.06 which is working OK. The question is, what is it
doing there anyway? Program Files (x86) is specifically there just
for 32 bit programs isn't it?

That is my understanding too.
https://forums.adobe.com/thread/1475620?q=activex%2011

And you have reported our problem there too. Thanks ;-)
There seem to be a few threads on that forum all saying much the same
thing e.g. https://forums.adobe.com/message/6384503#6384503
So, hopefully, it won't be too long before it's fixed.

Also did a bug report for it and got this response today:

Hello,

Thanks for taking the time to report this issue. We are aware of the problem and we are investigating, and I can get back to you when a there's a resolution. Sorry for any inconvenience this problem has caused.

Dina Sakahara
Acrobat Quality Engineering


Werner

[David Hughes]

Post by Werner
Hello,
Thanks for taking the time to report this issue. We are aware of the
problem and we are investigating, and I can get back to you when a
there's a resolution. Sorry for any inconvenience this problem has
caused.
Dina Sakahara
Acrobat Quality Engineering
Werner

That's good news. Thanks.
--
Regards

David Hughes
Forestfield Software

[Werner]

Hi,

Post by David Hughes

Post by Werner
Hello,
Thanks for taking the time to report this issue. We are aware of the
problem and we are investigating, and I can get back to you when a
there's a resolution. Sorry for any inconvenience this problem has
caused.
Dina Sakahara
Acrobat Quality Engineering
Werner

That's good news. Thanks.

Got a message from Adobe support giving the following page as 'solution'
to the problem. I don't think that is of much help for the way we use
the dll, is it?

http://helpx.adobe.com/acrobat/kb/vb-60-64-bit-issue-11007.html


Werner

[David Hughes]

This post might be inappropriate. Click to display it.

[Werner]

Hi,

On 6/3/2014 17:45, David Hughes wrote:
...

Post by David Hughes
This seems to make sense for our (32 bit) wxPython in that, I guess,
the activex control isn't able to load the correct 32 bit DLL. I
don't know enough about what goes on under _our_ covers to say whether
it is is a solvable problem, but it doesn't sound very hopeful. :-(

As it uses ctypes and comtypes to get at the DLL I asked on the comtypes
list (I believe both libraries are written by Thomas Heller), hopefully
someone can help.

Werner

[Vijay]

I am having problems with 11.0.06 version of Adobe Reader too. I am using
2.6.6 version of python and wx version 2.8.12.1. Below is a screenshot of
the error message.


The error is because "*cc.GetModule(
('{05BFD3F1-6319-4F30-B752-C7A22889BCC4}', 1, 0) )*" (in pdfwin) fails with
*WindowsError: Error Loading type library/DLL*

I looked into the ActiveX folder and AcrodPDF.dll is missing for 11.0.06
version. Is this needed by pdfwin? I noticed that several people have
11.0.06 version working well. Do I need to use a more recent version of wx
or python?

Post by David Hughes
For the past few days, I have been getting many user reports of my app
stopping working (Windows 8) or behaving erratically (Win 7) and I have
tracked this to the recent release (May 13) of an update to Adobe Reader -
which defaults when first installed to installing updates automatically.
The previous 11.0.06 (Jan 14) is fine.
With Windows 8.1, Python 2.7.6 and wx 2.9.5.0 I can show this crashing
Python when I run wx.lib.pdfwin stand-alone (or its equivalent in the
Demo). Stepping through pdfwin it gets into wx.lib.activex and bombs out on
line 94 at
hwnd = user32.CreateWindowExA(0, "AtlAxWin", axID,
WS_CHILD | WS_VISIBLE
| WS_CLIPCHILDREN | WS_CLIPSIBLINGS,
x,y, w,h, parent.GetHandle(), None,
hInstance, 0)
where axID = 'AcroPDF.PDF.1'
which is as far as my limited skills take me. Is anyone able to take this
any further - or to suggest how to bring this to someone's attention at
Adobe?
Fortunately I have got a workaround, which is to switch over to using my
PDFViewer in the app's User Preferences.
--
Regards
David Hughes
Forestfield Software

[Vijay]

I am having problems with 11.0.06 version of Adobe Reader. I am using 2.6.6
version of python and wx version 2.8.12.1. Version 11.0.0 works fine!

'*pdfwin'* crashes at "*cc.GetModule(
('{05BFD3F1-6319-4F30-B752-C7A22889BCC4}', 1, 0) )*" with *WindowsError:
Error Loading type library/DLL*

I noticed that AcroPDF.dll is missing from this location '*C:\Program Files
(x86)\Common Files\Adobe\Acrobat\ActiveX' *(this folder is actually empty). Does
pdfwin require AcroPDF.dll? Anybody else having issues with 11.0.06? I
could not find any posts about problems with 11.0.06. Do I need to use
updated version of python or wx or could something else be wrong?

Vijay

Post by David Hughes
For the past few days, I have been getting many user reports of my app
stopping working (Windows 8) or behaving erratically (Win 7) and I have
tracked this to the recent release (May 13) of an update to Adobe Reader -
which defaults when first installed to installing updates automatically.
The previous 11.0.06 (Jan 14) is fine.
With Windows 8.1, Python 2.7.6 and wx 2.9.5.0 I can show this crashing
Python when I run wx.lib.pdfwin stand-alone (or its equivalent in the
Demo). Stepping through pdfwin it gets into wx.lib.activex and bombs out on
line 94 at
hwnd = user32.CreateWindowExA(0, "AtlAxWin", axID,
WS_CHILD | WS_VISIBLE
| WS_CLIPCHILDREN | WS_CLIPSIBLINGS,
x,y, w,h, parent.GetHandle(), None,
hInstance, 0)
where axID = 'AcroPDF.PDF.1'
which is as far as my limited skills take me. Is anyone able to take this
any further - or to suggest how to bring this to someone's attention at
Adobe?
Fortunately I have got a workaround, which is to switch over to using my
PDFViewer in the app's User Preferences.
--
Regards
David Hughes
Forestfield Software

[David Hughes]

Post by Vijay
I noticed that AcroPDF.dll is missing from this location '*C:\Program
Files (x86)\Common Files\Adobe\Acrobat\ActiveX' *(this folder is
actually empty).**Does pdfwin require AcroPDF.dll? Anybody else having
issues with 11.0.06? I could not find any posts about problems with
11.0.06. Do I need to use updated version of python or wx or could
something else be wrong?

It sounds more like Adobe Reader is not installed correctly. I have
11.0.06 installed here and the ...\Activex folder contains 56 items,
including AcroPDF.dll.

I installed mine (Windows 8.1, 64 bit) using the contents of
AdbeRdr11000_mui_Std.zip, which installs 11.0.0, followed by
AdbeRdrUpd11006_MUI.msp, which updated it to 11.0.06. They were
downloaded from
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
--
Regards

David Hughes
Forestfield Software

[Vijay]

I updated my adobe version to 11.0.06 and it works fine. The earlier
problem I reported was from 2 different computers with 11.0.06. So I didn't
think the problem was with the adobe installation, but looks like that may
be the case. Thanks for responding.

About the bug with 11.0.07 is there a work around yet?

Post by Vijay
I noticed that AcroPDF.dll is missing from this location '*C:\Program
Files (x86)\Common Files\Adobe\Acrobat\ActiveX' *(this folder is actually
empty). Does pdfwin require AcroPDF.dll? Anybody else having issues with
11.0.06? I could not find any posts about problems with 11.0.06. Do I need
to use updated version of python or wx or could something else be wrong?
It sounds more like Adobe Reader is not installed correctly. I have
11.0.06 installed here and the ...\Activex folder contains 56 items,
including AcroPDF.dll.
I installed mine (Windows 8.1, 64 bit) using the contents of
AdbeRdr11000_mui_Std.zip, which installs 11.0.0, followed by
AdbeRdrUpd11006_MUI.msp, which updated it to 11.0.06. They were downloaded
from
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
--
Regards
David Hughes
Forestfield Software

[Vijay]

Did anybody figure out a work around for 11.0.07 yet?

Post by Vijay
I updated my adobe version to 11.0.06 and it works fine. The earlier
problem I reported was from 2 different computers with 11.0.06. So I didn't
think the problem was with the adobe installation, but looks like that may
be the case. Thanks for responding.
About the bug with 11.0.07 is there a work around yet?

Post by Vijay
I noticed that AcroPDF.dll is missing from this location '*C:\Program
Files (x86)\Common Files\Adobe\Acrobat\ActiveX' *(this folder is
actually empty). Does pdfwin require AcroPDF.dll? Anybody else having
issues with 11.0.06? I could not find any posts about problems with
11.0.06. Do I need to use updated version of python or wx or could
something else be wrong?
It sounds more like Adobe Reader is not installed correctly. I have
11.0.06 installed here and the ...\Activex folder contains 56 items,
including AcroPDF.dll.
I installed mine (Windows 8.1, 64 bit) using the contents of
AdbeRdr11000_mui_Std.zip, which installs 11.0.0, followed by
AdbeRdrUpd11006_MUI.msp, which updated it to 11.0.06. They were downloaded
from
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
--
Regards
David Hughes
Forestfield Software

[Metallicow]

Post by Vijay
Did anybody figure out a work around for 11.0.07 yet?

I dont believe this is a "work around" type of issue. Looks like a proper
fix is in order.
Folks just need to keep dogging Adobe to fix what broke it.
Until then, it looks like a waiting game or revert to a older version.
Adobe isn't allowing hosting of their older installers anymore also since
recent, so getting
your hands on the last working version may be an issue in itself, unless
you happen to archive them(the offline installers) as you go through the
upgrade path.

[Chris Wible]

I wouldn't call it a particularly good solution, but I'm in the same
position and got my app to work again by using wx.lib.iewin.IEHtmlWindow
(using "file://...") in place of wx.lib.pdfwin.PDFWindow.

My office doesn't have time to wait for a fix, but I guess I'll switch back
to a PdfWindow if if the issue gets resolved properly. Honestly, though,
knowing Adobe and seeing what's been posted so far, I have doubts that
they'll fix it to anyone's satisfaction. Hopefully wx.lib.pdfwin can be
updated to use the new version.

Post by Vijay
Did anybody figure out a work around for 11.0.07 yet?

Post by Vijay
I updated my adobe version to 11.0.06 and it works fine. The earlier
problem I reported was from 2 different computers with 11.0.06. So I didn't
think the problem was with the adobe installation, but looks like that may
be the case. Thanks for responding.
About the bug with 11.0.07 is there a work around yet?

Post by Vijay
I noticed that AcroPDF.dll is missing from this location '*C:\Program
Files (x86)\Common Files\Adobe\Acrobat\ActiveX' *(this folder is
actually empty). Does pdfwin require AcroPDF.dll? Anybody else having
issues with 11.0.06? I could not find any posts about problems with
11.0.06. Do I need to use updated version of python or wx or could
something else be wrong?
It sounds more like Adobe Reader is not installed correctly. I have
11.0.06 installed here and the ...\Activex folder contains 56 items,
including AcroPDF.dll.
I installed mine (Windows 8.1, 64 bit) using the contents of
AdbeRdr11000_mui_Std.zip, which installs 11.0.0, followed by
AdbeRdrUpd11006_MUI.msp, which updated it to 11.0.06. They were downloaded
from
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
--
Regards
David Hughes
Forestfield Software

[Vijay]

I have an offline copy of adobe 11.0.0 but I noticed that it got updated to
11.0.07 even though I selected "Do not download or install updates
automatically".

Post by Chris Wible
I wouldn't call it a particularly good solution, but I'm in the same
position and got my app to work again by using wx.lib.iewin.IEHtmlWindow
(using "file://...") in place of wx.lib.pdfwin.PDFWindow.
My office doesn't have time to wait for a fix, but I guess I'll switch
back to a PdfWindow if if the issue gets resolved properly. Honestly,
though, knowing Adobe and seeing what's been posted so far, I have doubts
that they'll fix it to anyone's satisfaction. Hopefully wx.lib.pdfwin can
be updated to use the new version.

Post by Vijay
Did anybody figure out a work around for 11.0.07 yet?

Post by Vijay
I updated my adobe version to 11.0.06 and it works fine. The earlier
problem I reported was from 2 different computers with 11.0.06. So I didn't
think the problem was with the adobe installation, but looks like that may
be the case. Thanks for responding.
About the bug with 11.0.07 is there a work around yet?

Post by Vijay
I noticed that AcroPDF.dll is missing from this location '*C:\Program
Files (x86)\Common Files\Adobe\Acrobat\ActiveX' *(this folder is
actually empty). Does pdfwin require AcroPDF.dll? Anybody else having
issues with 11.0.06? I could not find any posts about problems with
11.0.06. Do I need to use updated version of python or wx or could
something else be wrong?
It sounds more like Adobe Reader is not installed correctly. I have
11.0.06 installed here and the ...\Activex folder contains 56 items,
including AcroPDF.dll.
I installed mine (Windows 8.1, 64 bit) using the contents of
AdbeRdr11000_mui_Std.zip, which installs 11.0.0, followed by
AdbeRdrUpd11006_MUI.msp, which updated it to 11.0.06. They were downloaded
from
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
--
Regards
David Hughes
Forestfield Software

[Vijay]

Chris, I tried IEHtmlWindow and works well (Thanks!!).

Is there a reason why PDFWindow would be preferred over IEHtmlWindow?

Post by Chris Wible
I wouldn't call it a particularly good solution, but I'm in the same
position and got my app to work again by using wx.lib.iewin.IEHtmlWindow
(using "file://...") in place of wx.lib.pdfwin.PDFWindow.
My office doesn't have time to wait for a fix, but I guess I'll switch
back to a PdfWindow if if the issue gets resolved properly. Honestly,
though, knowing Adobe and seeing what's been posted so far, I have doubts
that they'll fix it to anyone's satisfaction. Hopefully wx.lib.pdfwin can
be updated to use the new version.

Post by Vijay
Did anybody figure out a work around for 11.0.07 yet?

Post by Vijay
I updated my adobe version to 11.0.06 and it works fine. The earlier
problem I reported was from 2 different computers with 11.0.06. So I didn't
think the problem was with the adobe installation, but looks like that may
be the case. Thanks for responding.
About the bug with 11.0.07 is there a work around yet?

Post by Vijay
I noticed that AcroPDF.dll is missing from this location '*C:\Program
Files (x86)\Common Files\Adobe\Acrobat\ActiveX' *(this folder is
actually empty). Does pdfwin require AcroPDF.dll? Anybody else having
issues with 11.0.06? I could not find any posts about problems with
11.0.06. Do I need to use updated version of python or wx or could
something else be wrong?
It sounds more like Adobe Reader is not installed correctly. I have
11.0.06 installed here and the ...\Activex folder contains 56 items,
including AcroPDF.dll.
I installed mine (Windows 8.1, 64 bit) using the contents of
AdbeRdr11000_mui_Std.zip, which installs 11.0.0, followed by
AdbeRdrUpd11006_MUI.msp, which updated it to 11.0.06. They were downloaded
from
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
--
Regards
David Hughes
Forestfield Software

[Tim Roberts]

Post by Vijay
Chris, I tried IEHtmlWindow and works well (Thanks!!).
Is there a reason why PDFWindow would be preferred over IEHtmlWindow?

Just efficiency. When you use IEHtmlWindow, you are loading a copy of
Internet Explorer for the sole purpose of loading the Acrobat Reader.

[Werner]

Hi David,

Post by David Hughes
For the past few days, I have been getting many user reports of my app
stopping working (Windows 8) or behaving erratically (Win 7) and I
have tracked this to the recent release (May 13) of an update to Adobe
Reader - which defaults when first installed to installing updates
automatically. The previous 11.0.06 (Jan 14) is fine.
With Windows 8.1, Python 2.7.6 and wx 2.9.5.0 I can show this crashing
Python when I run wx.lib.pdfwin stand-alone (or its equivalent in the
Demo). Stepping through pdfwin it gets into wx.lib.activex and bombs
out on line 94 at
hwnd = user32.CreateWindowExA(0, "AtlAxWin", axID,
WS_CHILD | WS_VISIBLE
| WS_CLIPCHILDREN | WS_CLIPSIBLINGS,
x,y, w,h, parent.GetHandle(), None,
hInstance, 0)
where axID = 'AcroPDF.PDF.1'
which is as far as my limited skills take me. Is anyone able to take
this any further - or to suggest how to bring this to someone's
attention at Adobe?
Fortunately I have got a workaround, which is to switch over to using
my PDFViewer in the app's User Preferences.

I just tried 11.0.9 and this works again without problems in 2.9.5 and
3.0.1 classic for me on Windows 8.1 and py 2.7.

Werner

[David Hughes]

Hi Werner,

Post by Werner
I just tried 11.0.9 and this works again without problems in 2.9.5 and
3.0.1 classic for me on Windows 8.1 and py 2.7.

That's good news. I will be able to go back to using
wx.lib.pdfwin.PDFWindow instead of spoofing it with
wx.lib.iewin.IEHtmlWindow
--
Regards

David Hughes
Forestfield Software